Wansview technology Co.,Ltd (“we”, “us”, “our” or “Wansview”) is committed to protecting the users of
its websites, mobile applications, products, and services (each a “Wansview Service” and collectively the “Wansview Services”). When you access, browse,
or use the Wansview Services, information will be
collected, transferred, processed, stored, and disclosed in accordance with
and disclosure practices for the Wansview Services. By accessing, browsing, or using the Wansview Services, including registering an
account with our Wansview Services,
you expressly consent to the collection, transfer, use, processing, and storage
of your information (including personal information), as described in this
Policy. IF YOU DO NOT AGREE WITH THIS POLICY OR THE INFORMATION COLLECTION,
USE, AND DISCLOSURE PRACTICES DESCRIBED IN THIS POLICY, DO NOT USE THE WANSVIEW
SERVICES OR REGISTER AN ACCOUNT.
1. INFORMATION COLLECTION
1.1. General. When you visit Wansview websites and use Wansview mobile applications without registering, you can
browse without submitting personal information about yourself. If you register
for an account within or to access a Wansview Services, we will collect some personally
identifiable information from you, including your username, email address, and
hashed version of the password you select. When you interact with the Wansview Services, we also receive and store
certain additional types of information which, in general, do not directly
identify you. For example, we automatically receive and record information on
our server logs from your browser or device including your IP address, browser
type and language, referring/exit pages and URLs, device type, platform type,
number of clicks, landing pages, cookie information, the pages you requested
and viewed, the amount of time spent on particular pages, and the date and
time. This Section of the Policy outlines the various ways that information is
collected from the Wansview Services.
Please fully review this Policy before you use the Wansview Services or submit information to us.
1.2. Information that You Provide.
(a) Registration and Login. Certain Wansview Services require you to register for an account
and/or log in using credentials. You can register for an account from our
account registration system or a third-party site or service such as Facebook
(“Account”). When you register for an Account you may be asked to provide some
personally identifiable information, such as your email address, phone number,
camera SN code and a username and password that you select. When you are asked
to create an Account using your credentials from a third-party site or service,
you will be asked for your username, password, and other information to verify
that you have an account with the third-party site or service. When you provide
credentials for a third-party site or service, we may use those credentials to
obtain information about you from that third party. See Section 1.4
(Information from Other Sources) and 3.5 (Social Sites) for more information.
When you register an Account and log in to a Wansview Services you must provide your current, complete,
and accurate information. It is your responsibility to keep your information up
to date. We are not responsible for any problems, interruptions in access, or
liability that may arise if you do not give us complete and accurate
information or if you fail to update your information so that it is current.
(b) Product Set Up. In order to use certain products such as our
camera products, you will need to associate the product with your Account
following the directions provided with the product. When you associate a
product with your Account you will need to provide Wi-Fi network information
(this may include username and password) to Wansview mobile applications (“Wansview App” or “Wansview Apps”). The Wansview App will send the information to the product by
using QR code and the product will use the information to connect to the Wi-Fi
network. Once a product is associated with your Account it will remain
associated until you unbind the product from your Account or terminate your
Account. The Wi-Fi network user name and password may be saved in your Wansview Apps or your Wansview products but it will not be sent to Wansview services or Wansview.
(c) Correspondence. If you send us personal correspondence, such as
emails or letters, about your use of the Wansview Services, we may save the information in a
profile specific to you.
(d) Information You Provide to Others. You may choose to share information
with third-parties such as social networking Sites like Facebook and WeChat
(“Social Sites”) by “sharing” videos and photos. See Section 3.5 (Social Sites)
for more information.
1.3. Automatically Collected Information. We will collect some information about
you and any product or device you use to access or use the Wansview Services automatically using a variety
of technologies. In general, automatically collected information about the use
of Wansview Services does not directly identify
you and the information may include your diagnostic log information, IP address,
browser type and language, referring/exit pages and URLs, platform type, number
of clicks, landing pages, cookie information, the pages you requested and
viewed, the amount of time spent on particular pages, the actions performed in
the Wansview App, the info(OS type/version,
network, etc.) of the phone which the Wansview App was installed, and the date and time. We
collect this information for the purposes described in this Policy, including
to better understand our customer base and to improve the quality of our Wansview Services. We do NOT collect
information not related to the use of the Wansview services.
(a) Video Transmission. The primary mode of transmission of
video from our Wansview camera products to our Wansview Apps is through a point-to-point
direct connection. When encountering unreliable point-to-point network
conditions, the Wansview camera product may opt to relay videos
through our servers to the mobile app to achieve optimal viewing experience. In
each scenario, both videos and the transmission channel are securely encrypted.
The role of our servers is only to act as a relay agent, and they do not store
video content transmitted to or through them in connection with our provision
of Wansview Services.
(b) Activity Alert Video/Picture. This is an optional feature, and off by
default, and user needs to manually activate this feature in the Wansview App before transmission happens.
Turning this feature OFF will NOT affect the normal operations of Wansview Cam and its Wansview App. If the user chooses to turn on this feature,
a short video up to 10 seconds long and one or more pictures are encrypted
individually and transferred to and stored on our servers when the camera has
detected activity, provided that you have activated the “activity alerts”
functionality within the Wansview App
for Wansview camera product. If you don’t delete
the videos stored on our servers, they shall be automatically deleted on a
regular basis (typically seven days). However, we cannot ensure that residual
copies do not survive elsewhere (e.g., in a cache or backup).
(c) Cookies. A cookie is a small text file that is stored on a
user’s computer or mobile device. We and our third-party analytics provider use
cookies to record information about your activities on the Wansview Services to “remember” you when you
return to the Wansview Services. Some cookies remain on your
computer or device until you delete them. Others, like session ID cookies,
expire when you close your browser. You may set your browser setting to attempt
to reject cookies and you may still use the Wansview Services. See the section “Do-Not-Track-Settings”
below for more information on how the Wansview Services may respond to your browser settings. We
PROVIDERS) for more information and review the privacy policies of all
third-party providers for more information on third-party cookies.
identifier that are used to track how the web page is accessed. Unlike cookies,
which are stored on a user’s computer hard drive, pixels are small graphics
that are about the size of the period at the end of the sentence that are
embedded invisibly on web pages or in HTML-based emails. Our third-party
analytics provider uses information obtained from pixels to help us improve our
Wansview Services. We do not control the use of
pixels by third parties. See Section 4 (THIRD-PARTY PROVIDERS) for more
information and review the privacy policies of each of the third-party
providers for more information on third-party pixels.
(e) Video/Picture Content. In general, Wansview does not view, monitor or in any way see your
video or picture content except with your permission and authorization and only
in regard to technical support issues.
1.4. Information from Other Sources. With your permission, we may obtain
both personal and non-personal information about you from business partners,
Social Sites, and other third parties and add it to our account information or
other information we have collected. We also collect information from Social
Sites when you register or log in to use our Wansview Services by using your Social Site log-in and
password. For example, our Site allows you to create an account and log in
using your Facebook account credentials and, in addition to allowing you to log
in to the Site and share videos with Facebook, we also use your authorization
to obtain the following information from Facebook: Facebook username, first
name, last name, and profile picture. The information we collect may depend on
the privacy settings you have with the Social Site, so please consult the
Social Site’s privacy and data practices.
2. USE OF INFORMATION
2.1. General. We may use your personally identifiable
information (including tracking information) to manage your Account. We may
also use it to operate, maintain, and improve the Wansview Services (including providing you a more personal
experience); communicate with you; provide you information about products and Wansview Services (including products and
services of third parties); market; research purposes; resolve disputes;
collect fees owed; detect and protect against errors, fraud, and criminal
activity; assist law enforcement; enforce this Policy and any the terms related
to our Wansview Services; and any other purpose described
in this Policy or that we describe to you at the time of collection.
2.2. Email Communications. We may use your personally identifiable
information to send you emails or other communications related to your Account
or the Wansview Services, or in response to your
inquiries or requests. You may not opt-out of receiving service-related
messages that are not promotional. We may also send you marketing emails,
surveys, or newsletters to notify you about products or services that may be of
interest to you. If you would like to stop receiving marketing emails from us,
please click on the unsubscribe link at the bottom of any marketing email you
receive. You can opt out of marketing email in this way but you will continue
to receive service related emails as they are a fundamental part of the
2.3. Non-identifying Information. We may use non-identifying information
for any lawful purpose, including analyzing trends, research, Wansview Services administration, tracking
users’ movements around the Wansview Services,
and to improve our business and the Wansview Services.
2.4. Retaining Your Information. In general, we will retain your
information as long as legally required or allowed. If you cancel your Account
or your Account is otherwise terminated, we may but are not obligated to,
delete information we have collected or obtained from third parties and we may
continue to use and disclose it in accordance with this Policy. But you can
delete your account information manually, and it will be purged from our
2.5. Transfer of personal information outside of
your jurisdiction. To
the extent that we need to transfer personal information outside your
jurisdiction, whether it is transferred to our affiliates (these may include communications,
social media, technology, or cloud services) or to third-party service
providers,we shall do so in accordance with the applicable laws. In particular,
in order to ensure that all such transfers comply with applicable local data
protection law, we will implement appropriate security safeguards. You will
have the right to be informed of the appropriate safeguards taken by Wansview
for this transfer of your personal information. For example, if you choose to
use other third-party services available for this product or service (such as
Amazon, Google, etc.), those third parties may be able to read information
about you, information about you may also be transferred to a third-party
server outside of your jurisdiction, and you agree to this kind of transfer.
Wansview is a
China-headquartered company operating globally. As such, complying with
applicable laws, we may transfer your personal data to any affiliates of the Wansview
group worldwide when processing that information for the purposes described in
service providers, who may be located in a country or area outside the area of
the European Economic Area (EEA).
shares personal data originating in the EEA with a third party which may or may
not be a Wansview entity outside the EEA, we will do so on the basis of EU
standard contractual clauses or any other safeguards provided for in the GDPR.
use overseas facilities operated and controlled by Wansview App to process or
back up your personal information. Wansview currently has data centers in the
United States. These overseas jurisdictions may or may not have data protection
laws similar to the data protection laws in your jurisdiction. You have
understood that the risks under applicable data protection laws are different
and wWe may transfer and store your personal information in one of our overseas
facilities; however, this does not change our full commitment to protecting
iIf you choose to use other third-party services available for this product or
service (such as Amazon, Google, etc.), those third parties may be able to read
information about you, information about you may also be transferred to a
third-party server outside of your jurisdiction, and you agree to this kind of
3. INFORMATION SHARING
3.1. General. We will not sell or rent any of your personal
information to third parties for marketing purposes. However, we may disclose
your information to any affiliated entity or organization and to agents and
service providers. We may also share non-identifying information with third
parties for any lawful purpose, including analyzing trends, research, Wansview Services administration, tracking
users’ movements around the Wansview Services,
and to improve our business, products, and the Wansview Services. Use of information by affiliated
entities and organizations will be subject to this Policy or an agreement that
is at least as restrictive as this Policy. For information on the use of
information by agents and service providers see Section 4 (THIRD-PARTY
3.2. Legal Requirements. In some cases, we may disclose your
personally identifiable information as required by law; if we believe that
disclosure is needed to protect our rights; to government regulators; to law
enforcement authorities; in connection with any judicial proceeding, court
order, subpoena, or legal process served on us or the Wansview Services; and to respond to a physical threat to
you or another person.
3.3. Insolvency and Business Transitions. If we ever file for bankruptcy or
engage in a business transition such as a merger with another company or if
purchase, sell, or reorganize all or a part of the Wansview Services or our business or assets, we may
disclose your personal information, including to prospective or actual
purchasers in connection with one of these transactions.
3.4. Camera Sharing. Some of the Wansview Services permit you to share access to our camera
products that you own with others. If you share access to your camera by authorizing
a third party on your Account, the third party will be permitted to access that
camera and to record videos from that camera until you remove them from your
Account. We encourage you to exercise discretion and caution with respect to
enabling third party access your cameras because we do not control the actions
of any third party and cannot stop them from sharing videos obtained from your
camera with others.
3.5. Social Sites. In addition to using Facebook credentials to set
up an Account, certain Wansview Services
may permit you to choose to share information and videos taken with our camera
products with Social Sites. When you choose to share with a Social Site, we may
share that video or information as well as additional personal information
about you with the Social Site. Information shared with a Social Site is
3.6. Disclaimer. We cannot ensure that all of your personal
information will never be disclosed in ways not otherwise described in this
Policy. For example, we may be required to disclose personal information to the
government or third parties under certain circumstances, third parties may
unlawfully intercept or access transmissions or private communications, or
users may abuse or misuse your personal information that they collect from the Wansview Services. No transmission of data over
the internet can be 100% secure.
4. THIRD-PARTY PROVIDERS.
4.1. General. We use third parties to help us operate and
improve the Wansview Services. We may provide these third parties information
we collect and they may collect information from you and about your use of the Wansview
Services. We may provide information we collect to third parties and it will,
unless specifically noted otherwise in this Policy, be governed by this Policy
and may only be used by those third parties to help us operate or improve our
business or the Wansview Services and provide services to us. We do not control
information collected by third parties and are not responsible for their use of
that information. Please review their privacy policies for more information on
their information collection, use, and sharing practices.
4.2. Google Analytics. We use Google, a third-party analytics provider,
to collect information about Wansview Services usage and the users of the Wansview
Services, including demographic and interest-level information. Google uses
cookies and pixels to collect demographic and interest-level information and
usage information from users that visit the Wansview Services, including
information about the pages where users enter and exit the Wansview Services
and the pages users view on the Wansview Services, time spent, browser,
operating system, and IP address. Cookies and pixels allow Google to recognize
a user when a user visits the Wansview Services and when the user visits other
websites. Google uses the information it collects from the Wansview Services
and other websites to share with us and other website operator’s information
about users including age range, gender, geographic regions, general interests,
and details about devices used to visit websites and purchase items. We do not
link the information we receive from Google with any of your personally
identifiable information. For more information regarding Google’s use of
cookies, pixels, and collection and use of information, see the Google Privacy
5. ONLINE TRACKING AND
above, because we and our third-party service providers automatically collect Wansview
tracking technologies (including as described in the “Automatically Collected
Information” section above, and otherwise in this Policy), your selection of
the “Do Not Track” option provided by your browser may not have any effect on
our automatically collected information. One way to attempt to “opt out” of the
collection of any information through cookies and some (but not all) other
tracking technology is to actively manage the settings on your browser to
delete and disable cookies and other tracking/recording tools. However, getting
a “Do Not Track” signal to work as you might want is difficult and may not be
possible. Using browsers as an example, not all tracking technologies can be
controlled by browsers; unique aspects of your browser might be recognizable
even if you disable a tracking technology; not all settings will necessarily
last or be effective; even if a setting is effective for one purpose data still
may be collected for another; and even if one website observes a “Do Not Track”
signal, that website usually will not be able to control other websites.
6. INFORMATION SECURITY
personal information that we collect is of great concern to us. While we have
mechanisms in place to safeguard your personal information once we receive it,
no transmission of data over the Internet or any other public network can be
guaranteed to be 100% secure. When you provide information to the Wansview Services,
you do so at your own risk.
The Wansview Services
are intended for general audiences and are not directed to children under 18.
We do not knowingly collect personal information from children under 18. If you
become aware that a child has provided us with personal information without
parental consent, please contact us by using the contact information in the
Privacy Questions section at the bottom of this Policy, and we will take steps
to remove the information and terminate the child's Account.
8. ACCESSING AND UPDATING
YOUR PERSONAL INFORMATION
If you would
like to cancel your Account or update your personally identifiable information
associated with your Account, you may make such changes by logging in Wansview Apps.
If you do not want your information accessed or stored as described in this
Policy, you should not access, use, or register an Account with the Wansview Services.
9. MODIFICATION OF THIS
occasionally update this Policy. We recommend that you check our Wansview Services
from time to time to inform yourself of any changes in this Policy or any of
our other policies.
10. PRIVACY QUESTIONS
If you have
questions or concerns about our privacy practices, please email us at: firstname.lastname@example.org.